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Softswitch Provider Redcom Offers Centrex as Answer for Service Provider Budget, Feature Problems

According to Redcom, provider of softswitch and next generation services, businesses have tight communications budgets. Acquiring IP-PBX (News - Alert) systems implies higher upfront investment, higher maintenance cost, managing dial plans, constantly updating features, a lack of flexibility and lack of productivity, as well as multiple vendor contacts to resolve problems.

The answer, as Redcom officials see it, includes service providers offering Centrex services. Centrex, they say, eliminates the need for a third party PBX vendor, and offers the following benefits -- Low upfront investment, low maintenance cost, flexible dial plans, flexible features, high productivity and a single point of contact for resolving problems.

Also, Redcom officials say, service providers can quickly and easily roll out Centrex service offerings, and can offer their customers all the benefits of PBX features.

So how does this translate into increasing your revenue using Centrex? Redcom say it’s scalable, cost-effective and can handle a quick, easy rollout of services. It’s described by them as a price-oriented alternative to traditional PBX phone systems, it can respond effectively to consumer demands, has all the benefits of PBX systems, supports IP and TDM Centrex services and, Redcom officials say, “IP Centrex is a low-cost alternative for entry into the lucrative market for VoIP services.”

Centrex features can be customized based on your customer requirements as well. For instance, Customer “A” may only require analog lines with a few calling features. Customer “B” may require VoIP with a lot of calling features including customized conferencing. Customer “C” may require a hybrid CDR data available per Centrex group. Centrex can keep them all happy.

Redcom’s products offer “the lowest total cost of ownership. There are no hidden costs like mandatory service agreements or scheduled software upgrades, so therefore it’s a good option if you’re interested in reducing your OpEx.

Plus their products are a true drop-in replacement that facilitates Centrex deployment and easy migration to VoIP at the most opportune time for your business.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefanie Mosca