CaratLane.com Selects Ameyo
January 03, 2013
By Anil Sharma
, TMCnet Contributor
CaratLane.com, one of India's prominent e-commerce companies, has selected Drishti's Ameyo to increase customer focus in their business operations.
Ameyo is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.
Ameyo customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
"We are a renowned dealer of wide varieties of solitaires and diamond jewellery, and were in the hunt for a platform which would ensure a complete customer interaction management. We demanded a solution that could handle calls for our premier customers with no hassles. We also aimed at providing specific customer details to our contact center agents and monitor calls as each call is of high value,” said Divya Ravindran, manager - sales, CaratLane.com, in a statement.
“Ameyo best suited our requirements, by enabling segregation of calls through AMEYO's priority based routing thereby, directing customers to the relevant agents for quick query resolution. Its IVR solution has made calls streamlined thus; making customer interaction simplified," said Ravindran.
Officials with Drishti said that with the help of the advanced IVR, calls could now be segregated wherein customers were routed to the respective departments and they received quick responses to their queries.
Company officials said that the Voice Logger feature of Ameyo maintained voice logs on interactions executed between customers and agents, which enabled them to take steps to improve their service quality further.
Moreover, Ameyo also offered them with the provision to create reports on the calls, which the traditional technology they used was devoid of. This feature kept track on the number of calls attended as well as the calls dropped.
Company officials claimed that CaratLane.com has witnessed a considerable transition in its operations through CIM solution, Ameyo.
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Edited by Brooke Neuman