Kolmisoft Releases Latest MOR X4 Softswitch to Enhance Customer Experience
August 08, 2013
By Calvin Azuri
, TMCnet Contributor
When Kolmisoft initially designed MOR, its focus was to stay ahead of the telecommunications market and ensure that the product not only met the needs of the customer, but also exceeded them. Keeping with the same philosophy, the company recently released a new version of its MOR X4 softswitch that comes with a number of new features and enhancements.
Keeping customer service as the focus, Kolmisoft has carefully analyzed customer feedback and then implemented the key areas of improvement in its enhanced version. All of the new changes are based on the suggestions of customers. The MOR X4 version comes with a number of innovative features but at the same time has not made any adjustments when it comes to usage habits and lowering the overall working performance.
The company decided to conduct a beta testing of its MOR X4 version and invited selected customers to test out the new system. The beta testing proved to be a success as the feedback confirmed that the updated version is fast and also user friendly.
In a statement, Mindaugas Kezys, CEO of Kolmisoft, said, “We do not project our vision of the market and decide on the importance of one feature or another based on some non-objective factors. Each of Kolmisoft customer’s businesses is unique and all of them know best what is most important for them. Therefore, we offer a fully transparent and fair feature selection process that allows our customers to actively participate.”
The new MOR X4 functionality such aggregate report export to CSV and DID importing will enable easy management as well as help to save time in the daily working processes. One of the new features in MOR X4 is the load monitoring function, which prevents the system from overloading thereby increasing end-user satisfaction and loyalty. The CPS limitation also helps against flooding and prevents fraud traffic etc.
Kezys said, “At Kolmisoft, we understand that our success depends on the success of our clients. MOR X4 is a solution that customers can rely on and efficiently operate in the competitive telecommunication market.”
Edited by Rachel Ramsey