Customized VoIP Services Offer Great Success
June 27, 2014
By Mandira Srivastava
, TMCnet Contributor
TeleOne has thanked PortaSwitch, a product from PortaOne (News - Alert), for the success of the company. PortaSwitch is a software platform for telecommunication service providers, wholesale carriers, ISPs, MVNOs, and NGN operators to unify voice and data traffic within a single converged network.
For over a decade, TeleOne has succeeded in its industry by giving customers what they want most: VoIP services that are customized for their particular needs, and autonomy over their daily operation.
Jairo Rodriguez is emphatic about the role PortaSwitch plays for his company,TeleOne. Rodriguez notes that from day one, PortaSwitch impressed his company's business and technical teams. "Even the installation process seemed well thought-out," he said. "PortaOne made it very smooth. Since then, any customization we've needed has been an easy-to-follow flow of procedures."
Many features of PortaSwitch have contributed to TeleOne's daily efficiency, from high uptime to the product's real-time technical support.
He added, “PortaSwitch is able to service several aspects of our business such as real-time information for the technical department, finance department, customer support and several others. But just as important, it has the scalability, modularity and ability to integrate with other market tools that we needed. Given the diversity of customers and markets that are part of our strategic niche, PortaSwitch is able to support any type of customization required.”
While speaking about TeleOne's success, the company CEO said that the success of the company has come from the relationships it has forged with its vendors, as well as its customers. "PortaOne is a strategic partner for us on a day-to-day basis," he states. It has helped us achieve our business goals. An important market differentiator for us is winning our customers' trust. PortaOne has helped us reach a level of satisfaction that's important not only to us, but also to our customers."
Edited by Alisen Downey