Softswitch Featured Articles
- Bulletin Announces Messenger Chat App, Online Service
Softswitch and IP technology has changed the way businesses approach communications, but there's more to it than voice services. Companies are branching out to take advantage of other IP and Internet-based wireless communications.
- Digicel's VoIP Ban Lifted for Haitian Users
While some may not consider VoIP and VoIP-based mobile apps subject to the same pressures of regulation that the rest of the Internet feels, they have been caught in the crosshairs of a recent censorship battle in Haiti. Digicel, a communications provider that serves much of Haiti, has taken serious heat amid allegations from the Haitian government that it has been taking part in shady practices to gain market advantage.
- Velocity VoIP Announces Hosted Softswitch Rental Program
Velocity's new cloud-based hosted softswitch has been a popular choice for many small to large-size carriers and services providers, as it offers full advantages of an unlimited license.
- Electronic Bill Presentment and Payment (EBPP) Market Growing Globally
A new report by Global Industry Analysts, Inc (GIA) forecasts that the proliferation of the Internet economy is driving the Electronic Bill Presentment and Payment (EBPP) Market, expecting the number of business-to-consumer (B2C) electronic bills to reach 21.7 billion by 2020.
- Use Both Wi-Fi and Cellular Networks with TextNow Mobile VoIP
The VoIP revolution has mostly taken place through land-based phone solutions, like business phone networks and at call centers. VoIP reduces the cost of phone calls by routing calls more efficiently through the Internet instead of through traditional phone lines, but these savings are largely dependent on a user's Internet connection.
- How to Make the Most of Skype?
Skype, a peer-to-peer VoIP calling application, has changed communications in a big way. Today, it is possible to call anyone within the same network or long distance through Skype. Moreover, if the computer has a webcam, then it is even possible to see someone and talk to them.
- Customized VoIP Services Offer Great Success
TeleOne has thanked PortaSwitch, a product from PortaOne, for the success of the company. PortaSwitch is a software platform for telecommunication service providers, wholesale carriers, ISPs, MVNOs, and NGN operators to unify voice and data traffic within a single converged network.
- Riverbed Intros New Solution for Better UC Applications
Business communications must be able to meet high demands no matter, from softswitch capabilities to data storage space to cloud support. To ensure consistent service availability and a superior end-user experience for UC applications, Riverbed Technology has released of Riverbed SteelCentralTM UCExpert 5.0, the new version of its unified communications (UC) performance management solution.
- True Telecom Delivering SIP Services for SMBs
The Internet, cloud technology and IP communications now make it possible for even the smallest organization to afford enterprise-grade products and services. Softswitches and Session Initiation Protocol (SIP) trunking are technologies SMBs can now use as a comprehensive communications solution.
- What is Lagopus?
Softswitches and other IP-based network technologies have undergone rapid changes over the last few years, as companies prepare for the massive influx of data, ensuring that they'll be able to handle it.
- Your Child is Safe: AVer is Watching with IP Tech
AVer Information has announced full camera integration with Video Insight video management software (VMS), which is a powerful, easy-to-use solution that allows organizations to deploy a customized and robust video surveillance system. The integration is expected to complement AVer's campus-focused IP camera solutions.
- Apple's iOS 8 Supports VoIP Through Wi-Fi, Could VoLTE Be Next?
iOS 8, the standard operating system for the newest line of iPhones, has been receiving mass praise for its ability to support Wi-Fi calling thanks to Voice over IP (VoIP) technology. VoIP allows these iPhone users to save on some of their paid minutes by making calls through the Internet instead of traditional cellular channels, and since most carriers don't charge for data sent through Wi-Fi this translates into free phone calls. However, this service only works using Wi-Fi Internet, meaning that these calls are not as mobile as they could be if they were sent over LTE data networks.
- How New Businesses Can Avoid Common Telecommunications Mistakes
While almost half a million new businesses are created annually as reported by Startup Britain, a lot of them unfortunately fall apart due to errors made by business owners with regards to their telecommunications, which can lead to financial losses and even the destruction of the business itself.
- Etisalat to Issue Bonds Ahead of Growing Competition
UAE-based telecommunications company Etisalat will be moving forward with investor meetings next month for what may be the company's first public debt offering.
- XO Enhances Service with New Customer Portal
Softswitch and IP technology are improving the way companies communicate every day. XO Communications, a major provider of advanced IP communications, intelligent networking, and cloud computing services, recently unveiled a new online customer portal, myXO, to make it easier for companies to interact with customers.
- Spindle Inks Distribution Agreement with AllCom
Spindle is a company that offers mobile commerce solutions for financial service providers and consumer-facing merchants of all sizes. The company is working on introducing new solutions for businesses to rapidly integrate mobile payment acceptance and mobile marketing services.
- Place Calls Without Roaming, Thanks to Softswitch Technology
While advances in softswitch technology have enabled businesses to cut down on work-related travel by using solutions like videoconferencing, VoIP services also allow many members of the workforce to go mobile.
- Hostcomm Invests in New VoIP Softswitch to Increase Capacity
Hostcomm is a worldwide hosted IP provider, and one of the ways the company stays at the top of the heap is by improving its offerings every now and then. Most recently, the company announced it has increased capacity across its entire network by investing in an additional VoIP softswitch.
- Supporting Critical Infrastructure Starts with Identifying the Essentials
We ideally want crystal-clear communications on every call, no dropped calls, no latency in our conversations. But for many of our day-to-day calls, these features are nice but not essential.
- What to Look for in a Softswitch: Not All Are Created Equal
We hear the term softswitch a lot when we're talking about IP communications, but for those of us who are not as technologically inclined as our IT staff, it's good to understand what a softswitch is, and also understand that there are different types of softswitches. Not all are created equal.
- Viber Version for iPhone Sports New Design
Viber, a messaging and Voice over Internet Protocol (VoIP) service, which has some 100 million users, now has an upgraded iOS app. The new offering is Version 4.2, which provides a flat, iOS 7-compatible design.
- Wheelings & Dealings: Nimbuzz Forges Deal with LG to Take on Skype
It's often exciting when a new challenger steps in to take on what could easily be described as a champion in its field, and watching Nimbuzz step in to face VoIP service provider Skype is something of a thrill indeed. But Nimbuzz isn't just setting out its offering and hoping people make the move from Skype to Nimbuzz; Nimbuzz has reportedly forged a deal with LG to better make its move against Skype, and this is a deal that will likely have a few eyebrows raised.
- New Concept Technologies Offer Class 5 Softswitches for Telecom Companies
With businesses and consumers looking for the best ways to cut the costs of their phone services, VoIP is becoming a booming industry. For those who are looking to get involved in the potentially lucrative telecom industry, a key component to business operations is the ability to handle Internet Protocol-to-Internet Protocol communications. An important tool for doing this is a VoIP softswitch. These devices run on a general-purpose computer system, and will allow companies to build and manage their VoIP networks easily.
- Colorado House of Representatives Battling AARP Over VoIP Bills
The popularity of softswitches and VoIP-based phones in the business world is starting to bleed over into the residential world. A set of five bills that are making their way through the Colorado House of Representatives could continue that push. The bills, which are being supported by Democrats and Republicans in the House, are geared towards streamlining, permitting, construction, maintenance, and operation of cell towers, fiber optic lines and infrastructure while also working with deregulating VoIP and other advanced telephone services.
- Will the Proliferation of VoIP Mean Higher Rates?
One of the biggest advantages to Voice over Internet Protocol (VoIP) has been the lower price for the technology. Companies and residents alike flocked to the offerings promoted by vendors so they could eliminate their reliance on the traditional landline and gain more control over their communications spending.
- Calling Cards Represent an Opportunity for VoIP Providers
Voice-over-IP (VoIP) is a growing telecom segment, and a plethora of VoIP providers and resellers have cropped up to service businesses and consumers that are looking to lower their phone costs and provide added mobility to their calling.
- Offering More Work Location Flexibility a Necessity for Modern Businesses
I always find it interesting how things change, and how those changes take on changes themselves. Perhaps I am showing my age, but back in my day, having flexibility in work location meant that instead of working for the New York office, you could work in your home town if the company had an office there. You still had to drive to work, but you didn't have to move.
- What Softswitch Means for Billing and How It Can Bring ROI
In telecommunications, a softswitch is one of those things that connects calls from one phone line to another, entirely by means of software running on a computer system. There is less hardware required, it makes telephony more affordable, and it can route all types of calls. Given that, what does a softswitch have to do with billing and why should it matter?
- Why It's a Good Time for Softswitch
The telecommunications media space has had a lot to talk about in the area of VoIP. While this technology has been around for more than three decades, it's really just been in the past 10 years that companies and residents alike have adopted its benefits to streamline communications and get a better handle on the cost of staying connected.
- magicJack Earnings Highlight How Far VoIP Has Progressed
There are many residential voice over IP (VoIP) providers, but last week one household name, magicJack, hit a high with its stock price on news of better than average performance, making it a good time to pause and reflect on the industry.
- The Impact of Adding Voice Calling to WhatsApp
The softswitch and VoIP market in the smartphone sector is very busy, as many other companies continue to seek opportunities in what most experts feel is the communication platform of the future. Viber is just one of the competitors, but smartphone users are increasingly using VoIP to make voice calls and avoid the wireless carrier's calling minutes altogether.
- Softswitch Upgrades Made Easy
VoIP and softswitch technology has been available for some time, and a wide variety of equipment has been purchased and put into service over the years to access it. But considering the pace of technological change, networks built around older equipment and technology are now reaching end of life, and processes need to be put into place to facilitate smooth transitions into upgrades solutions.
- Rural Businesses Seek Internet Upgrades for Better VoIP
Businesses in rural areas have always paid somewhat of a price by not having access to high-speed Internet locally, but the increasing prevalence of softswitch technology and Voice over Internet Protocol (VoIP) has made the lack of broadband Internet sting even more than before.
- Access Your Cell from Your Computer with Virtual Smartphone
In the telecommunication industry, the IP softswitch, which acts as a controller that offers users one interface for multiple IP networks, has provided solutions for Internet service carriers to connect phone calls from one line to another with the help of the Internet. Nowadays, mobile VoIP, instead of traditional telephony, has become part of our everyday processes.
- SwitchRay Announces SR-S5000 Softswitch Update
Earlier this March, global telecom service provider SwitchRay announced updated features for its softswitch platform, SR-S5000. The update version, 1.8, includes enhanced services for call centers and proprietary Hunt Group functionality.
- REDCOM Innovates the Softswitch to Meet Growing Demand
In the world of telecommunications, innovation can't seem to move fast enough to satisfy those on the cutting-edge. Landlines are disappearing and access to high-speed broadband to support VoIP is in constant demand. For companies developing solutions to support the advancement of the softswitch, opportunities continue to grow.
- Google Hangouts Update Helps Firm Stay Competitive in VoIP Space
Google is once again making headlines with an update to its Google Hangouts service for iOS, ostensibly a free unified communications solution that individuals and groups can use on their iPhone or iPad to communicate and collaborate.
- VoIP, Softswitch Gaining Global Momentum Year After Year
At the close of every year, analysts gather data in various sectors to see what technologies did well and where, and as no surprise, VoIP is still on the upswing. 2013 was a good year for VoIP on the global scale, so says market analysis from Infonetics Research. This bodes well for not only VoIP, but the softswitch market, too.
- Facebook Entering VoIP Market Could Create Huge Disruption
In a recent GoMo News article, Hans Cett alluded to comments made by John Strand of Danish research firm Strand Consult, about the possibility of Facebook developing a Skype-like VoIP app. If Facebook was to develop such an app, the potential for disrupting the VoIP market would be huge, both from Microsoft's and the telecom industry's perspectives.
- How Can the Softswitch Enable Flexibility at Work?
The flexible work schedule - something so many of us strive to achieve, yet only a few enjoy. For years, the flexible employee was one who was able to work from home with access to the technology available to support the telecommuter. That technology was limited and the separation between the employee and the corporate environment was obvious. It was a time before the availability of the softswitch that created a seamless experience.
- Wi-Fi Rollout Benefits London Borough Businesses
Free Wi-Fi services are set to hit the London boroughs of Barnet, Harrow, Haringey and Brent, using street lampposts and other existing street equipment to cover the area for individuals out and about, and that could mean big things for softswitch technology and business VoIP in the region.
- WhichVoIP Reveals Direction of Global Digital Communications Market
On Tuesday, WhichVoIP released new data showing how quickly the world is embracing VoIP communication. In many markets the question of whether or not VoIP will replace POTS has long ago been answered, and trying to stop it would be like trying to catch an arrow after it's been shot.
- GL Communications Intros Enhanced Tool for VoIP Traffic Analysis
GL Communications has launched its improved Packet Data Analysis tool for live monitoring of signaling and traffic over IP. Along with GL packet analyzers, the Packet Data Analysis (PDA) will provide a tool for VoIP traffic analysis.
- Mtalk.net Cloud-based Service Builds on Softswitch Tech
The innovative Web Real-Time Communication is an application program interface (API) that can be used for plug-in-free, real-time video, audio and data communication. It's expected that this technology, like the softswitch and VoIP, will help evolve the way people will communicate once major smartphones will have it.
- Viber Deal Shows the Quiet Disruption from Softswitch Technology
There's currently a battle going on between incumbent telecom carriers and Internet upstarts that effectively take the carrier's profits by offering telecom services through the Internet.
- From the Court House: VoIP Not Exempt from TCPA
A quick Google search of the Telephone Consumer Protection Act of 1991 (TCPA) will certainly yield a lot of court cases. The basic premise of the TCPA is designed to, as the name states, protect the consumer who would be on the receiving end of marketing or soliciting phone calls. Many people know the "do not call" list, and it's thanks to the TCPA that we have this.
- Uniden Cordless Mobility Solution Now Interoperable with PhoneSuite for Hotels
Voiceware softswitch phone system software from PhoneSuite is now interoperable with the Uniden EXP1240 SIP DECT Cordless Mobility Solution.
- Should Governments Rule the Softswitch?
In the world of telecommunications, control has often been the name of the game. Who has control over the lines that run across the county? Who has control over rates? Who can control regions of the country where services are available? Now that VoIP, by way of the softswitch, is gaining in popularity, the control is shifting back to the consumer.
- Softswitch, VoIP Growth Fueled by Evolving Business Services
The concept of using a softswitch to make and receive calls over the Internet with VoIP continues to be popular in the business world, as per a recent Infonetics Research report on the state of VoIP and unified communications. The report also states that business VoIP services are fueling growth in the industry.
- Biamp Systems Launches Vocia 1.6 with Three New Hardware Devices
The size of the global network infrastructure demands a solution that uses software in order to manage the massive amount of traffic being generated today. Manually switching network functions is on its last days, as software-defined networking (SDN) continues to be adopted by data centers around the world.
- As FCC Approves POTS Replacement Trials, Softswitch Availability Gets Closer
The race is on to make the U.S. an IP nation. The Federal Communications Commission (FCC) put the plans in motion a few years back when it outlined the roadmap for the IP transition. While some may feel the timetable is a little long and others believe the agency is wielding too much power, the latest announcement that it has approved a test period for POTS replacement is a step in the right direction.
- Viber Chooses Couchbase in Preparation of 2014 VoIP Growth
VoIP provider Viber is attacking 2014 with an aggressive plan to increase subscribers and hopefully begin to turn a profit. It started with the December announcement of low-cost international calls through Viber Out, a direct competitor to Skype Out, but offering (at least temporarily) lower per-minute rates.
- Demand for Softswitch Fuels Global Expansion
Voice over Internet Protocol (VoIP) is gaining popularity in the U.S. as residents and businesses alike are drawn to the lower cost and higher quality connections. While the technology has been available in other regions of the world, many have resisted adoption due to the inability to monitor VoIP activity. China fell into this category - until recently. It seems the country's citizens will now be able to benefit from softswitch services.
- Telinta Intros Mobile Softphone App
Telinta, a Springfield, N.J., provider of hosted switching and billing solutions for VoIP service providers, has rolled out a new, easy-to-use mobile softphone app for both iOS and Android devices.
- How the Softswitch Delivers a Competitive Advantage
A desk, a phone and a legal pad - it used to be enough to start a business. If you could make a call, close a deal and deliver on expectations, you could generate an invoice and get paid. Of course this analogy glosses over much of the hard work involved, but it highlights a stark contrast to how businesses operate today.
- Mizutech Takes VoIP Business to the Cloud
Organizations are transforming the way they communicate every day, as they realize the benefits of VoIP systems and switch to this platform. The cloud is taking this a step further by eliminating the problems associated with deploying hardware and maintaining equipment.
- VoIP Helps Organizations of Every Kind
In the telecommunications space, we talk a lot about how VoIP can save businesses money, give their overall productivity a boost and help streamline processes. However, VoIP goes far beyond helping companies-ranging from small businesses all the way to the enterprise level.
- Scalable VoIP Phone Systems Help Businesses Grow
One of the biggest problems with expanding businesses is maintaining a strong level of telephone communication. This is because landline phone systems are generally extremely expensive, and calling between different office locations use up calling minutes.
- Spectrotel Launches New PBX Cloud Solutions
Spectrotel, a New Jersey-based local exchange carrier (LEC), stated that its newly unveiled PBX solutions are powered by Broadview Networks' White Label Cloud Phone System, ensuring that users are able to deploy an advanced hosted phone system.
- Birns TeleCommunications Debuts New Hosted PBX System
The newly launched Cloud Hosted PBX communications system, from communications equipment supplier Birns TeleCommunicaitons, can run an SMB's phone system without using any sort of hardware, deployment costs or maintenance typically needed for a conventional hosted office phone system.
- Softswitches Help Companies Fight Natural Disaster
Despite what many may think, the weather will never be a tame-able force-but there are ways for companies to safeguard themselves in the face of a natural disaster.
- Wheelings & Dealings: Australian Acquisition Highlights International Popularity of VoIP
One of the largest voice-over-IP (VoIP) providers in Australia just bought one of the oldest. Australia's FaktorTel, a privately owned VoIP network provider, announced last week that it has acquired the subscribers and trademark of ATPNet, a division of Australian Technology Partnerships and one of the oldest VoIP providers in the country.
- India Issues Standard Operating Procedures for Lawful Phone Interception
Online and telephone privacy, particularly in the United States, has been a hot button topic as the NSA has come under fire for violating privacy rules since 2008. Currently, India's government has issued a checklist of what's considered fair use of interception and what isn't.
- REDCOM Shows Off Next Gen Carrier-Class Network Solutions
VoIP has become a key component of communications strategies for many businesses. It offers businesses the freedom to connect their phones virtually, without the need for costly landlines, and can improve call quality with features such as HD voice.
- Small Firms Gain Big in the Internet Age
The divide between large enterprises and small businesses is narrowing thanks to the cloud.
While all businesses benefit from using Web services, small and medium-sized firms gain the most.
- Yet Another BT Price Hike - UK Businesses Likely to Cut Costs with VoIP
In a bad economy, businesses are feeling bogged down by the mounting pressure of fixed costs. Starting with gas, electricity and office space rents, everything has gone up over the past few years.
- Report: VoLTE to Emerge Strong in 2014
Suddenly, everyone seems to be getting serious about VoLTE; for what is considered to be a nascent technology, it does seem to be quickly gathering speed. At CES 2014, AT&T kindled the VoLTE flame when it announced that it would introduce devices that can support HD voice and LTE-Advanced in 2014 -a clear indication that it means business.
- Comings & Goings: REDCOM's Richard T. Marcucci Promoted to VP of Finance
REDCOM has been producing telecommunications systems in the industry for over 35 years, and Richard Marcucci has been on board for over 30 of those years, making his contributions to the company innumerable and instrumental.
- Capturing Data is a Great Idea - If You Use it
Technology is a wonderful thing - when it works correctly. Likewise, even correctly functioning technology can achieve less than the desired result when you miss the mark on design and execution. A softswitch can help your company easily integrate your website with Web service calls and the use of IVR to streamline operations. Before this implementation, however, pay attention to strategy.
- VoIP Racket in Bangladesh Highlights VoIP as a Commodity
Thirty-nine foreign nationals were arrested in Bangladesh recently with a huge quantity of illegal VoIP equipment, according to the director of the country's Anti-crime elite force (RAB)'s media wing.
- Mobile, Wireless Gateways Stay Relevant for Homes and Businesses
With the start of the New Year, the tech sector is seeing continued emphasis on the use of mobile and wireless gateways, which allow for connections to be made between networks.
- Lightpath Unveils New Voice Tools for Efficient Businesses Communication During Emergencies
Lightpath, a division of Cablevision Systems Corporation and a provider of advanced Ethernet-based data, Internet, voice, video transport solutions and managed services, is all set to enhance communication of mid-market and large businesses across the New York metropolitan area during emergencies.
- Apple Says Hello to Integrated VoIP
Easy is good, and Apple historically has been good about making things easy. With the upcoming release of its Mac OS operating system, all signs indicate that Apple will be making voice calls pretty easy for its users.
- What's the Role of Chat in a Softswitch World?
I remember the first time I used chat (also known as instant messaging). It was 1994, and I was on America Online. I went into a chat room-and found that I could talk with strangers without having to brave the interactions in person. I was able to talk, but do so comfortably without having to worry about my hair or the fact that I was working at the same time as I was talking.
- Firm Deepens Customer Relationships with Innovative Softswitch Management
Many resellers see choosing the right softswitch company as a way to differentiate services and ensure quality VoIP. For VoIP Innovations, however, softswitches also were an opportunity to build better customer service.
- Will Chat Replace Phone in the Office? Not a Chance
Spoiler alert: Chat will never replace the office telephone, even if telephone technology continues to change. We've already seen a big migration from traditional phones to VoIP, for instance. But calling won't go away.
- Scandinavian Airlines Signs Agreement for In-Flight Mobile VoIP
If you have ever decided you needed to make a phone call while in flight on an airplane, you have typically had two choices: either don't make the phone call, or pay a fee roughly equivalent to a mortgage payment in order to use the in-flight phone service provided by the airline.
- FCS and Toshiba Improve Softswitch Operations for Hotels
FCS Computer Systems and Toshiba have teamed to improve operational proficiencies in small and boutique hotels.
To this end, Gateway solution from FCS Computer Systems has been integrated with Strata CIX Unified Communication Systems from Toshiba Singapore Pte Ltd.
- Comings & Goings: Timothy McDonald Appointed as magicJack's Newest Chief Operating Officer
The business and residential Voice over IP (VoIP) giant magicJack seems to be turning a new leaf, as evidenced by recent changes in upper management. magicJack offers their customers a cheap and innovative plug-in adapter that converts standard analog telephone signals into digital ones, that can be transmitted over the Internet through VoIP.
- Zultys Unveils Cloud-based UC Appliance MXvirtual
The newly unveiled MXvirtual from Zultys is a cloud-based, VMware-ready, comprehensive UC appliance that is designed to help enterprises and managed service providers seamlessly migrate to the cloud without sacrificing their essential features for simplicity.
- VoIP Wars: Viber Lures Callers from Skype After Lowering Rates
If price makes all of the difference, Viber, a mobile calling and chat app, stands to pull in many customers. It recently launched Viber Out, which lets users make calls worldwide to non-Viber users - including mobile phones and landlines - at rates that are now much lower than Skype.
- AVST's UC Platform, BroadSoft's Communications App Server Now Interoperable
Applied Voice & Speech Technologies (AVST) has announced that its CX-E 8.5 UC platform has completed session initiation protocol (SIP) interoperability testing with BroadSoft's BroadWorks communications application server.
- Toshiba Empowers Businesses with Single-Vendor Telephony Solution
In general, many businesses do not like to deploy solutions from different vendors due to interoperability issues, which prove to be costly in the long run.
- VoIP Can Help Businesses Make Up the Loss from Higher Heating Costs
As the days get colder and much of the Eastern half of the United States is blanketed by snow, leaving people stranded at airports or hunkered down in their homes, Americans are discovering that the cost of heating is rising.
- Why a Softswitch is Just as Important as a Vanity Toll Free Number
What would you do with a vanity toll free area code? Would you set up marketing activities in a new market, taking advantage of the opportunity to establish local presence?
- VoIP Logic's Platform-as-a-Service Ensures Consistent Growth
The third quarter of 2013 appears to have been exceptional for VoIP Logic as it reached many milestones. Its platform-as-a-service delivery model is now being used by more than 30 service provider partners, supports more than 50,000 concurrent sessions of SIP trunking capacity, while operating infrastructure for more than 40,000 business end users.
- Why Softswitch Makes Sense in a Digital World
For a great number of companies and residents alike, the benefits of Voice over Internet Protocol (VoIP) are felt every month with the arrival of the bill. The low-cost approach to communications streamlines multiple channels and allows for instant connections anywhere in the U.S. for one low rate.
- VoIPdito's Hosted PBX - A Lifesaver for Polish Businesses
Poland is described as being an attractive destination for investment and business expansion, evident in the billions of dollars and euros that are being invested there by foreign companies.
- Contact Center 'Data Overload' Inhibiting Agent Productivity, Customer Service
Many of today's contact centers are being overloaded with the vast quantities of data being collected. This information accumulates "from disparate sources within corporate call centers, and…data is also inefficiently consolidated once collected," explained EIN News.
- Infonetics Research: Softswitch Sales Climb in Q3
Infonetics Research has released preliminary findings on VoIP sales in its Service Provider VoIP and IMS Equipment and Subscribers report, citing VoIP sales are up 52 percent from last year.
- IPitomy Unveils IP PBX That Can Integrate with Any Property Management Software
IPitomy, a provider of business phone systems, PBX, and Voice over Internet Protocol (VoIP) phone systems for the hospitality market, announced the launch of an advanced VoIP IP PBX to its business customers in the hospitality sector.
- VoIP Innovations Provides Real-Time Access to DIDs
Due to the popular demand of its Toll-free DID services, VoIP Innovations, an Inc. 5000 company that specializes in providing the largest DID and termination VoIP footprints in North America, is moving upmarket and has expanded its services to the international level.
- Allworx Unveils New Versions of Interact
Allworx, a Windstream company and developer of Internet Protocol (IP) based phone systems, recently unveiled two versions of Interact, the company's application that allows Allworx users to view and answer incoming calls from their PCs.
- Home Media Gateways Will Be a Star of Entertainment by 2017
One thing that streaming video has always done, and done very well, is allow its users to get access to entertainment no matter where those users happen to be at the time.
- Hot VoIP Deals Highlighted for November
VoipReview.org is well-known for its frequent lists which tend to revolve around ways to save money with VoIP. For example, the site released some tips on saving money with mobile VoIP in June with a specific focus on summer activities.
- Network Monitoring a Secret Key to Superior VoIP Call Quality
Voice-over-IP (VoIP) delivers many benefits with its all-IP infrastructure, but one challenge that businesses can face is a clogged network. Unlike analogue calling, VoIP call quality can be greatly affected by the other applications and usage on the network.
- C3ntro Takes PortaOne Softswitch Platform to Mexico City
Launching a new platform in a crowded industry is a daunting task. Competitors are easily challenged with finding the right financial resources, a powerful marketing strategy, the right positioning and the patience to see everything through to completion.
- 3CX Phone System 12 Delivers on the Promise of Office Phone Mobility
One of the advantages of VoIP is the mobility it allows; instead of employees being chained to their office phones, with a VoIP system it is possible to take the office phone with you via smartphone or home office.
- Hello Kitty to Help Line Make US Debut
Stickers may seem like something you left behind when you hit junior high, but maybe it's time for a fresh look. While you may have strayed from adding glittery unicorns or race cars to your notebooks, you may be tempted to join 280 million users in a new trend of sending digital stickers to your friends.
- Why You Need a Proven Softswitch Vendor
Making the move to softswitch is often done in an attempt to identify new ways to leverage communications innovations and lower the cost of staying connected. Companies will often opt for the VoIP channel in this effort, yet can run into challenges upon implementation.